HomeMy WebLinkAboutPROCEDURE FOR CIVIL RIGHTS COMPLAINTS FROM CLIENTS
Revised 4/25/25
STATE OF IDAHO
DEPARTMENT OF HEALTH AND WELFARE
PROCEDURE FOR CIVIL RIGHTS COMPLAINTS FROM CLIENTS
:
To provide policy and procedure when clients and applicants for services file civil rights discrimination
complaints.
The Idaho Department of Health and Welfare is committed to equal opportunity in the delivery of program
services to clients. Any client or applicant for services who feels excluded from participation in or denied
the benefits of services due to discrimination on the basis of race, color, national origin, religion, sex, age,
disability, or political beliefs may file a complaint with the department within 180 days after the alleged
discriminatory action has taken place. (Not all prohibited bases apply to all programs.) Complainant shall
have the right to present evidence/respond to adverse action. Complaints may also be filed with
compliance agencies noted on the Client Civil Rights Complaint form, within 180 days of the alleged
discrimination.
: (Filing of Complaints)
1. Complaints may be filed with the department verbally, in writing or by telephone.
2. The complaint will state the date, place and nature of the discriminatory action and will specify the
remedy sought by the complainant.
3. The complaint should be filed with: client civil rights manager, Idaho Department of Health and Welfare,
P.O. Box 83720, Boise, ID 83720-0036.
4. Complaints should be filed within 180 days after the alleged discriminatory action has taken place. (This
time limit may be extended by the client civil rights manager based on reasonable evidence that 180
days is not sufficient.)
5. The complaint may be filed by either the complainant or a designated representative. Complaints may
also be filed anonymously. Confidentiality will be protected to the extent possible in investigating the
complaint.
:
1. Within thirty (30) calendar days after receiving the complaint, the client civil rights manager will
investigate the incident and issue a written finding of whether or not evidence of discrimination was
found. The investigation may include, but will not be limited to, interviews with the complainant and
department staff.
2. If discrimination is found, within thirty (30) days, the client civil rights manager will recommend and
assist in correcting the alleged discriminatory action with the appropriate operating unit and in
prevention of future discriminatory action.
Revised 4/25/25
3. If the complainant does not agree with the findings of the department, the complainant has thirty (30)
days to provide additional information to the client civil rights manager to facilitate further review of the
complaint. The complainant will be notified of the right to appeal the department's conclusions to the
proper federal compliance agency.
4. No individual who has filed a complaint, testified, assisted or participated in any manner in the
investigation of a complaint shall be intimidated, coerced or otherwise discriminated against.
5. Records of all complaints and investigations filed under this procedure will be retained by the client civil
rights manager for a period of three (3) years, and shall be kept confidential.